FREQUENTLY ASKED QUESTIONS:

Is is okay to call you about the availability of your puppies?
The best way to contact us is by text at 605-680-3018 or by email at andorakennels@midstatesd.net.  We will respond as soon as possible to help you find a puppy to match your family. Puppies are available for sale until a deposit has been placed on them. At no time will we reserve a puppy without a deposit. If a puppy is put up for sale, we will never change our mind and decide to keep it after it has been offered to you.

Do you take reservations for puppies?
Yes, we accept reservations for puppies on a very regular basis. It's best to email us at andorakennels@midstatesd.net or text us at 605-680-3018 so we can correspond with you with the most up-to-date information on the availability of our puppies. We may not always have openings for immediate reservation of the breed, color, gender or disposition you may be wishing to acquire, as we have no sure way of knowing what each litter will produce until the time of its arrival. However, our puppies are often reserved at a very young age or even before they're born. Females tend to be reserved faster than males. If we don't already have a puppy that is what you're looking for, it would be a good idea to ask to be added to our waiting list to hold the next available puppy based on your criteria. We will let you know when a suitable match is born.

What payment methods do you accept and how do I get my payment to you?
We accept money orders or cashier's checks. Sorry, no personal checks. We also accept Venmo. We will hold the puppy upon receiving a deposit of half the price of the puppy, which is non-refundable. If the puppy gets sick, dies, or our veterinarian finds anything wrong with it at the time of its health inspection prior to pick up, the deposit will be refunded. The remaining balance is due at the time of pick up. Puppies that are picked up at our kennels can be paid for with cash, a money order, cashier's checks (no personal checks, please), or by Venmo at that time.

It is best to email us at andorakennels@midstatesd.net or text us at 605-680-3018 when you have sent off your deposit, as we've had a payment get lost in the mail before. Many of our customers send their payments by certified or registered mail so the payment can be tracked. We will also email or text you when your payment has arrived.

Do you require contracts to be signed for the sale of a puppy?
Yes. After we've had a chance to visit and you've decided which puppy you want, we will email you our Deposit Form. Upon the return of this deposit form by email or mail we will hold the selected puppy for up to 7 days to allow for your down payment/deposit to reach us or to clear, depending on the payment method you're using. 

Do you ship puppies?
No, not anymore.  However, we do work with transport services to pick up your puppy and deliver it to you. 

Are your puppies AKC registered?
Some of our puppies are able to be AKC registered, some of them are able to be APRI registered, and some can be registered with both AKC and APRI.  We need to know in advance if you want your puppy registered so we can determine if this is an option for the one you have chosen. We do charge extra to register the litter. 

Which is better -- a male or a female puppy?
Although many people like the little females simply because that is all they have ever owned, males most often make the better family pet. They are not as independent as a female, nor do they have the moods that the females seem to go through. It's a good idea to have male puppies neutered when they are about 4 to 5 months of age.

Should I have my male puppy neutered?
When a male is neutered at about 4 to 5 months of age, they rarely have the tendency to mark their territory as so many people are afraid of them doing in their homes. We have many happy owners of male puppies that have never had any problems with them in this way. They make wonderful family pets and companions. Neutering your puppy will protect his health, help him to live longer and be a better pet, along with improving his house manners.

What should I feed my puppy?
Your puppy needs quality puppy food and fresh water close to him or her at all times.  We recommend Diamond Natural Food for Small Breed Puppies.  We do not recommend table scraps or boughten treats.  Plain cheerios make the best puppy treats.

How often should I give my puppy a bath?
Give your puppy a bath only when he smells or is dirty. Be careful not to get water in his ears. We recommend putting cotton in his ears while you're bathing him. Keep shampoo from getting into his eyes too. Dry your puppy immediately so that he doesn't get chilled and catch a cold.

How often should my puppy get a checkup?
Take your puppy to your veterinarian for regular checkups and vaccinations. Check with your veterinarian on how often they recommend you bring your puppy in, and then be sure you do so. Giving your puppy this extra care and attention will return it a hundred fold.

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